{"id":199,"date":"2023-11-17T16:35:04","date_gmt":"2023-11-17T10:35:04","guid":{"rendered":"http:\/\/medclinic.kz\/kmb\/?page_id=199"},"modified":"2023-11-17T16:35:04","modified_gmt":"2023-11-17T10:35:04","slug":"patient-help-desk","status":"publish","type":"page","link":"https:\/\/medclinic.kz\/kmb5\/en\/patient-help-desk\/","title":{"rendered":"Patient Help Desk"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In our medical organization, in accordance with Article 58 of the Code of the Republic of Kazakhstan \u201cOn the health of the people and the healthcare system,\u201d a patient support service has been created.<\/span><\/p>\n<p><strong>If you:<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">were dissatisfied with the quality of medical care;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">faced facts of extortion of money by medical personnel for medical services provided within the framework of the guaranteed volume of free medical care;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">encountered rude attitude from medical staff;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">you have encountered other problematic issues related to the procedure and quality of medical care, you have the right to contact the patient support service.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">In order to comply with the principles of objectivity and openness, your application will be reviewed by a commission.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For your convenience, you can leave your written appeal indicating your name, surname and contact information (telephone, address) in the Appeal Box located at the entrance on the 1st floor, and you can also contact and leave your appeal at the clinic\u2019s mail: <a href=\"mailto:call@medclinic.kz\">call@medclinic.kz<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">The PATIENT SUPPORT SERVICE will consider your appeal as soon as possible and no later than five calendar days will provide you with information on the results of consideration of your appeal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also contact us by phone:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">28-01-69, +7 708 910 9541 &#8212; Whats App chat, or to the PATIENT SUPPORT SERVICE office office. No. 116, Uralskaya 14<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In our medical organization, in accordance with Article 58 of the Code of the Republic of Kazakhstan \u201cOn the health of the people and the healthcare system,\u201d a patient support service has been created. If you: were dissatisfied with the quality of medical care; faced facts of extortion of money by medical personnel for medical [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"_links":{"self":[{"href":"https:\/\/medclinic.kz\/kmb5\/wp-json\/wp\/v2\/pages\/199"}],"collection":[{"href":"https:\/\/medclinic.kz\/kmb5\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/medclinic.kz\/kmb5\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/medclinic.kz\/kmb5\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medclinic.kz\/kmb5\/wp-json\/wp\/v2\/comments?post=199"}],"version-history":[{"count":1,"href":"https:\/\/medclinic.kz\/kmb5\/wp-json\/wp\/v2\/pages\/199\/revisions"}],"predecessor-version":[{"id":216,"href":"https:\/\/medclinic.kz\/kmb5\/wp-json\/wp\/v2\/pages\/199\/revisions\/216"}],"wp:attachment":[{"href":"https:\/\/medclinic.kz\/kmb5\/wp-json\/wp\/v2\/media?parent=199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}